Privacy Policy

Privacy Policy for AskYourSherpa

Privacy Policy

Last updated: August 16, 2022

DigitalSherpa respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding the personal information we collect when you use our services.

Information We Collect

We collect personal information you provide directly to us, information collected automatically when you use our services, and information from third party sources, as described below:

  • Account Information: We collect information such as your name, phone number, and other details if you create an account to use our services.
  • Conversation Data: When you interact with our WhatsApp chatbot, we collect and store the contents of your conversation, including messages, media, and metadata. We only collect data you explicitly provide to us through the chatbot.
  • Third Party Sources: We may collect information about you from third party sources such as marketing partners, public databases, and social media platforms.

How We Use Information

We use the information we collect for purposes including:

  • Provide, maintain, and improve our services
  • Develop new products and features
  • Personalize content and experiences
  • Respond to inquiries and offer support
  • Prevent fraud and illegal activity
  • Enforce our terms and policies
  • With your consent, send marketing communications
  • Any other purpose disclosed at the collection

We may create aggregated, de-identified data from the information we collect. We may use this data and share it with third parties for our lawful business purposes.

Information Sharing and Disclosure

We may share your information as necessary to complete a transaction, service your account, or as described in this policy. We may disclose your information to:

  • Vendors and service providers who help us provide our services
  • Law enforcement agencies or third parties if required by law
  • Third parties in the event of a merger, acquisition, or other transaction
  • We do not share your personal information with third parties for their own marketing purposes.

Data Security

We employ measures to protect your information from unauthorized access, disclosure, alteration or destruction. However, no system is 100% secure and we cannot guarantee absolute security.

Data Retention and Removal

We retain your personal information as long as needed to provide our services or as required by law. You may request deletion of your personal information at any time. However, we cannot delete data already shared with third parties or required to be retained by law.

Your Privacy Rights

You have certain rights regarding the personal information we maintain about you. We comply with applicable laws regarding these rights. We aim to quickly respond to requests about our use of your personal data.

Updates to Our Policy

We may occasionally update this Privacy Policy. If we make significant changes, we will notify you through our services or other communication channels.

Contact Us

Please contact us if you have any questions or concerns about our privacy practices or this policy. Our Data Protection Officer can be reached at: